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CX, meet your ally -- Behavioral Economic Theory
I have recently become very interested in learning more about behavioral economics and further understanding the biases we all exhibit...

Mike McGuirk
Feb 19, 20204 min read


Two Must-Do’s When Collecting Voice of the Customer (VOC) Data
As more and more businesses begin to adopt customer-centric business practices, they are exploring new ways to capture customer feedback...

Mike McGuirk
Apr 23, 20193 min read


The Wide World of Sports Analytics!
O.K. Jim McKay (R.I.P), I have not exactly “spanned the globe to bring a constant variety of sports” insights, but I did attend the MIT...

Mike McGuirk
Mar 11, 20193 min read


A Lifetime Marketing Analysts Perspective on Consumer Data Privacy
In today’s business environment, more and more companies are adopting customer-centric business practices. According to marketing and CX...

Mike McGuirk
Jan 28, 20194 min read


Research and Analytics: Time to Unite!
For many years, the customer research and analytic business functions have operated as largely independent practices within...

Mike McGuirk
Jan 14, 20193 min read
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